Our Clients Speak
"Shape.net is an unbelievably powerful tool for membership management in the clubs we support. Additionally, it has enabled us to improve member relations in these clubs by utilizing the Shape system in conjunction with our Call Center. Lastly, the clubs have experienced an immediate increase to their bottom line since Shape allows us to handle internally the billing and collections as part of our full service support program. Improved efficiency, happier members and increased profitability – a winning combination with Shape!"
Ronnie A. Jenkins
Gold's Gym Financial Services, LLC
"The one thing we love the most is that the system helps us to be a Paperless Business. All of our business information from accounts payable/receivable to memberships, assessments, training, and even logging incoming and outgoing calls for later reference are all located on one system. Having a web based gym management system is definitely the way to go. This gives us access to our facility and how operations are functioning even when we are away from the office. Thanks again for your Outstanding Customer Service and continual changes that keep our system up to date with changes in the market of health and fitness."
Amber Colaw
Owner
Body By Colaw
"Prior to Shape.Net, we were using Aphelion and ABC Financial to run our business. Since we started using Shape.Net, we now have one software product running our entire facility. We now control our fitness club billing management with Shape.Net, saving us hundreds of dollars a month in transaction fees. The personal training and scheduling functions keep the training department running smoothly. The retention and prospecting tools are helping our business grow. Most importantly, the customer service is outstanding, providing us the ability to get the customized solutions we need to run our business the way we want to run our business."
Mike Fox
Manager
Energy Fitness
"We have been using Shape.Net for over 5 years and the system helps us to manage our 20+ (and growing) facilities effectively. The client service is very good and when we need a specialized report that will improve our business process, the Shape.Net team provides it for us. All in all, the Shape.Net system is an integral part of the growth and success of our business."
Kelly Thompson
General Manager
Nifty After Fifty
"One of our favorite features of Shape.Net is the interactive door 24-hour door access/management control system by Brivo. We have 8 access points with card readers that are always live synced with our Shape system. If someone hasn't paid their bill access is denied. The system has been extremely helpful in increasing our cash flow of past due accounts. Additionally, the system is very user-intuitive. All of the features are easy to use and the help desk is always quick to respond if you ever get in a bond if you can't figure something out on your own. I would recommend Shape to all different sizes of clubs and gyms."
John Sullivan
WestSide Athletic Club
With ShapeNet Software you also get the following customer service features
- Our client service specialists are available for live support from 8am to 8pm EST Mon-Fri.
- We provide daily one on one training calls
- We provide webinars throughout the week
- We offer on-site training
- We have an online ticketing system to track issues and requests
- We have a facebook page exclusively for CLIENT SUPPORT
- We have a web page dedicated for client support
- Client support number: 732-982-1624
