182014Aug
Quick Tip

Quick Tip

ShapeNet Tip – if you are adding prospects into your system in fast fashion. Make sure your Quick Link to Add Prospect is on. Tools, Quick Links – check off Add prospect! If you have a list of prospects to add try Functions, Conversions, Import Prospects

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302014Jun

Browser Maintenance

Maintaining Browser Efficiency As we continue to move forward with updates and enhancement requests with the shape.net system, one of the most valuable tips that we can recommend to ensure that your system is running efficiently, is to clear your browsers history & cache. If you follow these links below you will be guided through…

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82014May

9 elements of a great billing process!

Here is an article written by our founder and CEO, Larry King for Club Industry.  It is insightful and provides BEST PRACTICES on setting up a facility billing system. “look for companies that would be willing to share some of this late fee revenue with you.” Nine Elements for an Effective and Successful Billing Process

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242014Jan

Member Portal Experience

Shape has implementing an update to the Member Portal Experience. Please view this video (<5min) for an overview.  This is a development video, still undergoing tweaking. Expect another update next week, with Services addressed. Updated VIDEO (28Jan2014) Updated Images (26Aug2014) The video references the proper links in different situations, here are those links Member Login:  https://methodfitness.cshape.net/memberLogin.aspx…

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192014Jan

New Support Process

Bottom Line – send all support issues to support@shapenetsoftware.com – for details read on… Please read through this communication, as it will describe new processes for submitting support tickets to the Client Services group and additional upcoming changes. We are excited to be rolling out new support software. This software will make it simpler to…

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32013Dec

Hardware, Menus, and Microsoft “autodownload” Updates

How do these three items fit together? Some of our clients are experiencing issues with their hardware and menus due to Microsoft (MS) updating Internet Explorer 11 (IE11). See final section for how to turn off Automatic Windows Updates** IE Version Check To address the hardware issue… Open IE 11 If the file menu isn’t displayed…

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